At Bitesize Irish Gaelic, the business is run with regularly-created tasks for team members.
A team member is leaving us, so we’re in the process of looking at what tasks are being performed. Here’s the actual list of tasks that run Bitesize:
| Who | What | When |
| Bookkeeper | Issue payslips | Monthly |
| Bookkeeper | Accounts payable | Monthly |
| Bookkeeper | Accounts receivable | Monthly |
| Sales and Marketing | Create podcast posts | Bi-weekly |
| Sales and Marketing | Create Facebook post | Daily |
| Sales and Marketing | Free trials help desk | Daily |
| Sales and Marketing | Cleanup of member names on Aweber | Monthly |
| Sales and Marketing | Remove old subscribers from Aweber | Monthly |
| Sales and Marketing | Facebook Page audit | Monthly |
| Sales and Marketing | Udemo course promotion | Monthly |
| Sales and Marketing | Schedule blog and newsletter | Weekly |
| Eoin | Export bank accounts and budgeting | Monthly |
| Eoin | Pay payslips | Monthly |
| Eoin | Record podcast | Monthly |
| Eoin | Write blog post | Monthly |
| Eoin | Review Help Scout converations | Weekly |
| Eoin | Update scoreboard | Weekly |
| Sys Admin | Address Google Search console | Monthly |
| Sys Admin | Update server | Monthly |
| Sys Admin | Backup database and sites | Weekly |
| Sys Admin | Update WordPress | Weekly |
| Customer Support | Facebook comments | Daily |
| Customer Support | Help desk | Daily |
| Customer Support | Open registration for conversation practice | Monthly |
| Customer Support | Pre-conversation session | Monthly |
| Customer Support | Review and schedule conversation sessions | Monthly |
| Customer Support | Record video for new member | On-demand |
| Customer Support | Contact member to interview | Weekly |
| Customer Support | Invite to Facebook group | Weekly |
| Podcast Producer | Produce podcast episode | Bi-weekly |
| Language Assistant | Language help desk | Daily |
| Language Assistant | Facebook Group checklist | Daily |
| Language Assistant | Write ebomb blog post | Language Assistant |
| Language Assistant | Create five quizzes | Weekly |
| Language Assistant | Tag Help Scout conversations for blog post | Weekly |
| Language Assistant | Record and produce how to say video | Weekly |
Except for myself, I’ve removed the names of the people involved. The different people involved are in the roles of:
- Bookkeeper
- Systems administrator
- Sales and Marketing manager
- Manager (me)
- Language Assistant
- Podcast Producer
Peter Drucker, management legend, advised to do a tasks audit like this. You then ask:
- Does this task need to be done in the first place? (Get rid of it if not.)
- Do I need to be doing this task? (Can it be delegated?)
- What needs to be done and only I can do it?
It’s important to note that these are the regular tasks that keep the business going. They’re not the strategic tasks that grow the business through innovation. We have other goals on top of these regular tasks that we’re working on, and we meet once a week as a team to keep them moving.